“IDENTIFY THE WAYS TO IMPROVE EMPLOYEES’ SKILLS AND CUSTOMER RELATIONSHIP MANAGEMENT OF APPAREL PRODUCT: AN ASSESSMENT OF ONLINE SOCIAL MEDIA CUSTOMER SATISFACTION MEASUREMENT APPROACH” (2017) International Journal of Engineering Sciences & Management Research, 4(5), pp. 52–65. Available at: https://ijesmr.com/index.php/ijesmr/article/view/389 (Accessed: 4 February 2026).